Hong Kong Education City Limited (EdCity) is a wholly-owned company of the Government of HKSAR. Our portal, EdCity.hk, is a one-stop professional educational portal in Hong Kong which incorporates information, resources, interactive communities and online services, and promotes the use of information technology (I.T.) in improving the effectiveness of teaching and learning. We are now looking for a high caliber professional to join our dynamic team in the following position.
Responsibilities:
- Independently manage incoming emails, calls, and chats related to the e-Learning Programme;
- Provide efficient and high-quality customer service to schools, individuals, subscribers, and grantees involved in the e-Learning Programme;
- Reflect customer comments and suggestions accurately to improve our service standards;
- Generate regular statistical reports on enquiry and service provided.
Requirements:
- Bachelor’s Degree in Business Administration, Marketing or related disciplines;
- Minimum of 2 years of experience in customer services, business development, or related roles, preferably in the education or eLearning industry;
- Solid experience in handling customer enquiries, complaints and request of emergency support;
- Familiarity with the local education landscape & EdTech industry in Hong Kong and the surrounding region;
- Mature, patient and self-motivated individual with strong interpersonal and communication skills;
- Customer focused and with strong problem-solving skills;
- Ability to work independently and as part of a team, with a proactive and results-oriented approach;
- Ability to analyze market trends, competitor activities, and customer feedback to identify opportunities and develop effective service enhancement strategies;
- Excellent command of spoken and written Chinese and English. Proficiency in spoken Mandarin will be an advantage.
We provide attractive remuneration and fringe benefits to the right candidates:
- 5-day workweek
- Annual Leave
- Performance Incentive
- Medical, Dental Insurance(Including dependents)
- Annual Health Check-up Benefit
- Life Insurance
- Employer MPF Voluntary Contribution (No cap)
- Training Subsidies
Interested parties looking for a promising career, please send your application letter and resume stating your academic result in public examination(s), current and expected salary to recruit@hkecl.net. Review of applications begins immediately until the position is filled.
Personal data provided will be used strictly for recruitment and other employment-related purposes. Details of the Personal Information Collection Statement – Recruitment of the Company can be found here.
Applicants please submit one application for each post only. Applicants not invited for interview after 12 weeks from the closing date may consider their applications unsuccessful. The Company reserves the right not to fill the post(s).